Our specialist care team is available to discuss how we can support you or your loved one. We understand that choosing the right care provider is an important decision, and we’re here to provide all the information you need.
London Services
Kent & Essex Services
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Find answers to common questions about Applenet Care & Support. From our services and eligibility criteria to how we ensure quality care, our FAQs provide clear and helpful information to assist you. If you need further details, feel free to contact us.
Applenet Care and Support provides specialist supported living services for adults with a range of needs, including mental health conditions, autism spectrum conditions, learning disabilities, substance recovery needs, and acquired brain injuries. We also offer respite care services. Our support is tailored to individual requirements and can range from a few hours of support per week to comprehensive 24/7 care.
We operate supported living services across London, Kent and Essex. Our properties are carefully selected to provide quality accommodation in residential areas with good access to local amenities and transport links. Contact our team for information about specific locations.
Yes, our services are registered with and regulated. We are committed to maintaining high standards and continuously improving our service quality. Our current ratings and inspection reports are available on request.
This varies depending on the type of service and property. Most of our shared supported living homes accommodate between 3-6 residents, each with their own private bedroom. We also provide some single-occupancy properties for individuals who would benefit from this environment. All our settings are designed to provide a homely rather than institutional atmosphere. To be more appropriate. We only offer placements when we are confident we can provide the right support in the right environment.
Yes, many of our services have sleep-in or waking night staff depending on residents' needs. In some lower-support services, on-call emergency assistance is available instead of on-site overnight staff. The level of overnight support is determined during assessment and regularly reviewed.
Supported living can be funded through various sources, including local authority social services funding, NHS continuing healthcare funding, personal budgets, direct payments or self-funding. Often, housing costs (rent and utilities) are separated from care costs, with housing potentially covered by Housing Benefit for those eligible.
Yes, we welcome individuals who are self-funding their care. Our team can provide detailed information about costs and payment arrangements for those considering this option
Our fee structure depends on the individual's support package and funding arrangement. Typically, care fees cover the cost of support staff, care management, and administration. Accommodation costs (rent and service charges) are usually separate and may be covered by Housing Benefit for eligible individuals. Personal expenses, activities and meals are additional costs for the individual. We provide transparent cost breakdowns during the assessment process.
All our support staff complete a comprehensive induction programme and receive ongoing training specific to the needs of the individuals they support. Many hold or are working towards vocational qualifications in health and social care. Specialist services have staff with additional qualifications relevant to the specific support area, such as mental health or autism. All staff undergo thorough background checks, including enhanced DBS screening.
Absolutely. Person-centred care means supporting individuals to make choices about their daily lives. Staff work with residents to develop routines that reflect their preferences while meeting support needs. Activities are based on individual interests, goals and aspirations, with appropriate support provided to enable participation.
Yes, we encourage maintaining family relationships and friendships. Visitors are welcome during reasonable hours, with consideration for other residents in shared settings. Some individuals may require staff support during visits, which would be discussed as part of their support plan.
We regularly review support plans to ensure they remain appropriate as needs evolve. If an individual's needs increase, we can often adjust support levels accordingly. If someone's needs decrease, we celebrate this progress and adapt support to continue promoting independence. In situations where needs change significantly, we work with the individual and their care team to determine whether alternative support arrangements might be more suitable.
Safety and wellbeing are paramount in all our services. We implement comprehensive risk assessments, regular health checks, medication management protocols, and safeguarding procedures. Our properties feature appropriate safety measures, and staff are trained in emergency procedures. We balance safety considerations with respect for independence and personal choice through our positive risk management approach.
Resident involvement is central to our approach. We hold regular house meetings where residents can express their views, make suggestions and raise concerns. Individual preferences are incorporated into support planning, and we have formal feedback mechanisms including satisfaction surveys and a complaints procedure. Many services also have resident representatives who contribute to service development discussions.
Staffing levels vary according to the needs of residents in each service. Some individuals require 1:1 support for certain activities or throughout the day, while others may need less intensive support. Our assessment process determines appropriate staffing levels, and these are regularly reviewed as needs change. We ensure sufficient staffing to deliver safe, effective care while promoting independence
We consider factors such as skills, experience, personality and shared interests when matching staff with residents. Where possible, we involve residents in staff selection, particularly for keyworkers. We recognise that positive, trusting relationships are essential for effective support, and we're responsive to feedback about staff compatibility.
We provide reliable and compassionate care tailored to your needs. Contact Applenet Care & Support today to learn more about our services and how we can assist you or your loved ones. Your well-being is our priority!
Applenet Care & Support provides compassionate supported living, empowering individuals to live independently with dignity and confidence.